Technical Account Manager - Everbridge 360 Prepare

Everbridge 360 AI simplifies critical event management with its intuitive design and powerful risk mitigation features. By streamlining emergency response, minimizing communication delays, and improving operational efficiency, it strengthens your organization’s resilience like never before. The Technical Account Manager (TAM) is the primary technical point of contact and trusted advisor for assigned Everbridge 360 AI Prepare customers. Reporting into Technical Account Management, the TAM owns the technical relationship, platform adoption, governance, and ongoing optimization of the Everbridge 360 AI Prepare solution.  The TAM acts as an extension of the customer’s business continuity team and serves as the customer advocate within Everbridge, coordinating across Account Management, Product, and Engineering to drive long-term customer success and retention.  What you'll do: • Own the technical customer relationship for assigned Everbridge accounts. • Provide oversight and management of deployments, platform adoption, and ongoing technical operations. • Design and configure customer environments, including hierarchy, workflows, data models, and integrations. • Produce and maintain technical documentation, including Interface Control Documents (ICDs). • Support Business Impact Analysis (BIA) execution and resiliency program maturity. • Establish and lead customer governance, including stakeholder meetings and Quarterly Business Reviews (QBRs). • Define and track adoption and satisfaction KPIs; develop action plans to drive continuous improvement. • Deliver administrator onboarding, training, and platform enablement. • Serve as the primary technical escalation point and customer advocate within Everbridge. • Collaborate cross-functionally with Account Management, Product, Engineering, and Support teams. What you'll bring: • 4–7 years in a technical, customer-facing role (TAM, Professional Services, Solutions Architect, Implementation). • Experience with Business Continuity, Disaster Recovery, Emergency Management, or related disciplines. • Strong SaaS administration, data integration, and system configuration experience. • Proven ability to manage multiple customers and competing priorities independently. • Excellent written and verbal communication skills, including executive-level interactions. • Strong problem-solving, critical thinking, and stakeholder management skills. • Nice to have: HTML, JavaScript, or advanced reporting experience. The reasonably estimated salary for this role at Everbridge ranges from $118,000 - $125,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, disability income benefits, life and AD&D insurance, a 401(k) plan and match, paid time off, and fitness reimbursements.   Fair Chance Statement US & Canada We are committed to providing equal employment opportunities in compliance with all applicable Federal, Provincial/State and Local laws, including the California Fair Chance Act and any local County Fair Chance Ordinance (or local equivalent). Pursuant to these and other relevant regulations, we consider qualified applicants with criminal histories in a manner consistent with the law.   For roles subject to background checks, the following material job duties may be affected by an applicant’s criminal history: - Access to sensitive or confidential information, such as financial records, proprietary data, or client information. - Management of cash, company funds, or other valuable assets. - Work in environments requiring heightened security measures. - Compliance with contractual or regulatory requirements specific to the position.   We evaluate each applicant's criminal history individually, considering its nature, timing, and relevance to the specific job duties, while maintaining our commitment to fair hiring practices and promoting workplace equity. About Everbridge Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover from critical events. In an unpredictable world, resilient organizations protect their people and operations, adapt under pressure, and return to productivity faster. Our Critical Event Management (CEM) technology combines intelligent automation with comprehensive risk intelligence to help organizations strengthen resilience, keep people safe, and maintain operations.   Learn more at everbridge.com, explore the Everbridge blog, and connect with us on social media.   Equal Employment Opportunity Everbridge is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, pregnancy, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information, marital status, or any other characteristic protected by applicable federal, state, or local law.   Employment Practices Everbridge does not require or administer lie detector (polygraph) tests as a condition of employment or continued employment. In Massachusetts, it is unlawful to require or administer a lie detector test as a condition of employment or continued employment. Employers who violate this law may be subject to criminal penalties and civil liability.